Simple Widgets for Customer Support Teams
Monitor support queues, track tickets, and access knowledge bases instantly. Deliver faster customer service with desktop widgets.
Key Benefits
Queue Monitoring
See incoming tickets and chat requests in real-time without keeping help desk tabs open.
Quick Knowledge Access
Pin your knowledge base and FAQ pages for instant reference during calls.
SLA Tracking
Monitor response times and SLA compliance at a glance.
Team Coordination
Keep team chat visible to escalate issues or ask for help quickly.
Faster Support, Happier Customers
Customer support requires quick access to information and constant queue monitoring. Simple Widgets puts everything support teams need at their fingertips.
Support Team Widgets
- Zendesk/Freshdesk - Ticket queues and assignments
- Intercom/Drift - Live chat notifications
- Knowledge Base - Quick article lookups
- Slack/Teams - Team escalation channels
- Customer CRM - Account history and context
Reduce Average Handle Time
With instant access to knowledge base articles and customer information, support agents can resolve issues faster without putting customers on hold.
Never Miss a Chat
Live chat widgets alert you to new conversations even when you’re working in other applications. No more missed chats or angry customers.
Shift Handoff Made Easy
Create widget layouts that display current queue status, ongoing issues, and shift notes for seamless handoffs between support shifts.
Ready to Boost Your Productivity?
Join thousands of customer support teams using Simple Widgets.
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